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Repair Policy

SERVICE POLICY

PRIVACY POLICY

A user is required to provide us with personal information such as email address and phone number; however, this information is used only to contact you about  your camera equipment.  It is never sold to any outside vendors or third parties for solicitation.

This site may contain links to other sites. Please be aware that we are not responsible for the content or privacy practices of other sites.

 

CAMERA REPAIR ESTIMATES

There is a non-refundable deposit* required for all repair estimates to cover technicians time and research; however, this will subtract from your final cost if the estimate is approved.

*Digital point and shoot cameras $24, Digital SLR $49, Camcorders $65-$95, Misc. (e.g. film bodies, flashes, & lenses) $24

 

A return shipping charge of $15.00 will apply to all equipment for which the customer declines the estimate.

 

 

AUTHORIZATIONS

Camera Solutions may notify customer by telephone or e-mail to obtain authorization for repair estimates and/or re-estimates.  We will not proceed with repairs until an authorization is received.

 

RE-ESTIMATE

We make estimates in good faith. However, if once we begin the repair work we find something else substantially wrong with the camera equipment we will inform you of the new estimate. At that point you still have the option to decline the re-estimate and we will return the camera as it was originally delivered to us.

 

REPAIR TIME

Repair completion date is not guaranteed (average repair time is 2-3 weeks after the estimate is approved).  CameraSolutions is not responsible for delayed repairs, for any reason.  Therefore, rentals will NOT be complimentary or discounted.

 

RUSH service is available on most repairs for an additional cost OF 25% – call for details.

 

SHIPPING

All repairs are shipped UPS Ground.  The minimum charge is $15.00, may vary depending on weight, and applies to all repairs and cleanings.

 

Users are responsible for the shipping costs, to  CameraSolutions, in the case of warranty repairs. Camera Solutions will pay for return shipping.

 

WARRANTY

Digital & film cameras, camcorders, binoculars, flashes, professionally used equipment carry a 90 day warrantee.

Sensor cleanings carry a warranty of 72 hours.  Minor repairs are guaranteed for 30 days.

 

The equipment has been repaired and inspected, but please test your equipment as soon as your unit is returned.  As a precaution, we recommend that you test your equipment before any important event.  CameraSolutions is not responsible for any expense, loss, or inconvenience .

 

 *Warranty period effective from date of completion not from pickup date and it is for the work done only.  CameraSolutions is not responsible for any expense, loss, or inconvenience.  Warranty is voided if there has been any damage inflicted on the equipment including, but not limited to: abuse, tampering, impact, moisture/liquid, sand, extreme temperatures, battery leakage, chemical corrosion, tampering, or any operation that would be abuse and/or contrary to the operating manual. We are the final arbiters of what constitutes abuse.

 

LIABILITY

Any equipment that is not fully paid for within 90 days, after the date of "repair complete" notification, may be disposed of by CameraSolutions.  The customer shall have no further claim against CameraSolutions for the equipment or any of the value thereof.

 

Please do not send any additional items or accessories in with your equipment.  CameraSolutions is not responsible for items left with camera (for example, but not limited to: memory cards, film, tapes, batteries, straps).

 

 

 How to Contact Customer Service:

   phone: 503.452.3907

   fax: 503.452.3869

   e-mail: service@CameraSolutionsInc.com