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Sales-Return Policy

SALES POLICY

At, Camera Solutions, we are committed to nothing short of excellence regarding the support we provide to all our customers before, during and after the sale. You can contact us in many ways: on-line (sales@camerasolutionsinc.com), by phone (503.452.3907), via fax (503.452.3869), or in person at the Camera Solutions store in Portland, Oregon.  No matter which method you choose, you will find our Customer Service Support Staff to be concerned, knowledgeable and helpful. Remember, we are not satisfied until you are. Carefully read the information below regarding the proper handling of your new equipment. Following these guidelines will make your experience with Customer Service easier and more pleasant and will help expedite any transactions.


Receiving Your Order
When you receive your order, please follow these guidelines:

Upon receipt of your new merchandise, please inspect it carefully as to contents and condition. All claims for damaged or missing items MUST be reported to Camera Solutions within two (2) business days of receipt of merchandise. In the event your package arrives damaged, it is the responsibility of the customer to contact the carrier to inspect the package to assure full refund/replacement. All packaging MUST be retained until the problem has been resolved.

Carefully unpack and inspect all merchandise. Please DO NOT damage the manufacturer's packaging. DO NOT fill out the manufacturer's warranty cards until you are absolutely sure you want to keep your merchandise. We cannot accept merchandise for return with completed warranty cards of damaged or missing collateral material. Do not throw away any of the packaging materials such as boxes, instructions, inserts, bags, etc until you are completely sure you want to keep the equipment.

Keep your Invoice with your important records.

Read all instruction manuals BEFORE testing your equipment.

Camera Solutions, Inc.  will not be responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. Our sole responsibility will only be the monetary value of the merchandise.

 
Return / Exchange Policy
Should it be necessary to return an item you may bring it back for a refund or exchange within a period of 7 DAYS for Digital equipment  However, a re-stocking fee of 15% is charged for ALL RETURNED merchandise.  No fee is charged for exchanges of similar value.

Returned or exchanged products must be in brand-new, mint condition, and have all original manufacturers packaging, materials and accessories, including instruction booklets, packing inserts, and blank warranty cards.

Merchandise missing the original Universal Product Code (UPC) cannot be returned. The original manufacturer's labeled packaging should be enclosed within an outer shipping box. Please do not write or place shipping labels or stickers on the manufacturer's packaging.

EXCEPTIONS: Underwater equipment cannot be returned once taken under water.  Printers (once ink cartridge installed), books (once purchased), software, and educational tapes cannot be returned once opened; if defective it will be at our discretion whether it will be repaired or exchanged for the same or manufacturer's equivalent model only.

To return an item you must contact Customer Service (via email, phone or fax) for prior approval and obtain an RMA number. All merchandise purchased from Camera Solutions is sold in its original factory packaging with all contents as supplied to us by the manufacturer/distributor. Merchandise can be returned only if in original manufacturer's packaging, same condition as sold, with all literature/instructions/documentation and blank warranty cards. Place the manufacturer's box into a shipping carton. Please do not place stickers or shipping labels on the original manufacturer's package. Ship to us pre-paid. For your protection insure the package and ship via a traceable method. Camera Solutions is not responsible for lost or damaged packages.

Warranties - New equipment
Most items sold by Camera Solutions are covered by a manufacturer's USA warranty. Proof of purchase is required by all manufacturers and must accompany all requests for warranty service.  Cost of shipping & handling is the responsibility of the customer; however, Camera Solutions can ship on behalf of the customer when requested.

Warranties - Used equipment
Digital used equipment and accessories are guaranteed by Camera Solutions to be free from defects under normal use for 30 days from the date of purchase.  All other used Equipment is guaranteed for Three months from the date of purchase.  Professionally used equipment is guaranteed to be free from defects for 30 days.  Maintenance and Repair of damage are not included.

Consignment items have NO Warranty.  Defective units must be returned within 14 days of the purchase date for a refund

Tracking - Orders Placed Online

  1. Simply click on "my account" located on the top navigation bar and proceed to the Order Status/Tracking section.
  2. For registered users submit your email address & password. For non-registered users please fill in your email address & order number used to place the order.
  3. The Order Status page will display your order number, the date your item(s) were ordered, whether your item(s) were shipped, which carrier shipped your order and your order tracking number. By clicking on your tracking number you will see your tracking information provided by the carrier you selected.

 

Illustration and Price Errors

Camerasolutions  is intended to be a guide only. Some item illustrations are for display purposes only, may not be exact, and are not necessarily included in the purchase price. Camera Solutions is not responsible for typographical or pictorial errors, and specifications may change without notice. We make every effort to provide you with an error-free Web site. However, in the event there is a misprint, we reserve the right to correct copy or pricing to reflect the actual current status.

Tracking - Orders Placed By Phone


Please call or e-mail us.

sales@camerasolutionsinc.com

503-452-3907