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Rentals Frequently Asked Questions

 

lenses

RENTING A LENS OR BODY

Do you charge a deposit?
A Deposit for the full replacement value of the rental equipment, or up to $1,500 per item, is required on first time rental. The deposit can be made with Visa, Master Card, Discover, and American Express cards. The deposit is made in the form of an Authorization Hold: the Money is released once the item is returned: however at the bank’s discretion, specifically debit cards,   they may not cancel the hold for up to 30 days. A Valid driver License is also required.

Do you take reservations?
Yes we do take reservations. You can make them as far in advance as you would like. Find the lens or body in  our list, then  simply click on the” Add to List”  button and make your reservation on line. We will then email you and let you know if we have the item or items available for the time requested.

IS the equipment in good condition?
Of course, we run a check of each lens or body when it arrives back from a rental and a second check before it leaves for another rental. We guarantee the lens to be in working condition and the glass free of any scratch marks. There might be a couple light scratches on the lens body but nothing that will affect its ability to take pictures. Most lenses stay in perfect condition. There might be a tiny amount of internal dust, but this is typical for some lenses. If we find that it's not up to the standards of excellent image quality, we will not rent the lens or body and send if off to service. Once again, we want to make sure your experience is as enjoyable as possible.

What comes with my lens or body rental?
The lens or body you ordered, front and rear caps, as well as the original carrying case and lens hood. You will also receive a UV filter that is already attached to the lens. This is mostly for protection purposes. Camera Bodies come with batteries, charger, Cards, cables, software, and instruction book.  If all items that were shipped are not returned you will be charged immediately for the replacement of that item. Once we receive the lens, body, or other item your credit card will be credited back for the replacement charge.

When does my rental period begin and end?
Rental begins the day after you receive it. With UPS we track all packages and get live tracking on that item. If UPS delivers (or has attempted to deliver) the lens on a Friday, Your rental begins that Saturday. If you request a lens to be delivered on a Saturday or Sunday it will be delivered on the Friday prior to and your time will start the next day (Saturday). UPS does not deliver on weekends in some areas and this is the best way for us to insure your package gets there in time. On the last day of the rental the lens or body must be shipped back to us. You will see a date the item is to be shipped back on your invoice.  For walk in customers the reserved equipment could be picked up on the date that was reserved after 11:00 am and returned on the promised date by 10:00AM.

When is my credit card charged?
Your credit card is charged when your item ships.

Can I take the lens or body out of the U.S.?
No. All lenses and bodies are to remain in the U.S. (including Alaska and Hawaii). If you feel the need to take it out of the U.S. and something happens to the lens. You are responsible for 100% of the cost resulting from damage or theft. The lens must be delivered to and signed for from the address used on your credit card.

Should I clean the lens or body before returning?
No. Just simply put it back in the shipping container and ship it back to us. We will take care of all the cleaning.

SHIPPING

Do you ship to out of state?
Unfortunately we do not. We only ship and rent to customers within Oregon.

Do you require a signature?
Absolutely! ALL ORDERS REQUIRE A DIRECT SIGNATURE. No exceptions! So plan accordingly if you cannot be at home to sign for it. We do ship to places of employment.

How long after I order does my lens or body ship?
All orders will be shipped based on when you need it. Please allow the time for shipment. If you're shipping to a different address please let us know why the lens is being shipped there. You can note it at checkout. Please let us know the phone number as well, as this will speed up the verification process.

What are shipping costs?
Your order will be shipped using ups Ground and Home Delivery. We can also ship USPS priority mail. Shipping prices range from $26.99 and up, depending on the weight of the shipment. THIS IS ROUND TRIP SHIPPING. . You will have a return shipping label included with your package.

Do you combine shipping?
Yes, we do combine shipments. The shipping price you see at checkout is the total shipping for all items, round trip.

How long does shipping take?
Standard shipping usually takes 2 days. Some items may take as long as 3 days depending on what area of the state you live in. All shipments require a direct signature so make sure you are there to sign for it. If you cannot sign for it we do ship to places of employment or somewhere where you can sign for it.

I need my lens or body fast, can you overnight?
Sure we can. If you need the lens shipped overnight, please call 503-452-3907 immediately after your order is placed. You will be charged the initial shipping and then the difference of what it costs to ship overnight.

I am on vacation can you ship to my hotel?
No. No exceptions.

How do I return the lens or body?
Put the lens or body back into the Pelican™ case. Then place the Pelican™ case into the box it was shipped in along with the bubble wrap. Please try to package it just like it was sent to you. Seal the box up with packaging tape and pull the old shipping label out of the pouch and leave the return label in the pouch. Lastly, drop it off at your local post office or UPS facility. It's as simple as that!

Please note that if you are using a local authorized UPS shipping facility, the package needs to be dropped off by the last scheduled UPS pickup time. So call them to find out what the last pickup time is. If you are having UPS pick your package up, you need to schedule a pickup the day before your rental is to be returned. UPS will not pickup the same day. Anything not in UPS’s possession by the last scheduled pickup time, on your return date, will be marked as late and you will be charged late fees.
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You will be charged for any items not returned.

Can I pick the reserved equipment at your store?
You certainly can, you can also walk in any time and rent an item without reservation. (Providing the item is available).

LATE FEES

Do you charge late fees?
Yes, we do charge late fees. There have been a number of lenses and camera’s that have been several days late in being shipped back. The charge for the late fee is the daily rental per day no matter what equipment you have rented, or half the daily rate if it wasn’t returned by 10:00 AM The reason for the late fee is that this forces us to express ship some of the lenses to customers who are waiting for that particular lens and or not be able to deliver the equipment for our next reservation.  Please do not be late and you will not be assessed a late fee.

DAMAGE WAIVER

Do you offer any insurance or damage waiver on the lenses?
Yes, we offer a damage waiver on all our equipment. WE DO NOT OFFER DAMAGE WAIVER ON CAMERA BODIES OR FLASHES. The term "rental insurance" that allot of people use can be misleading since you not actually purchasing "insurance" per se. The only "insurance" you will get, is the "insurance" that you will not have to pay full price for replacing the lens, if it is damaged or broken in any way.

Do you offer any insurance or damage waiver on the camera bodies?
WE DO NOT OFFER DAMAGE WAIVER ON CAMERA BODIES OR FLASHES. You are 100% on your own with these. If anything happens you are responsible for 100% of the cost to fix or replace the camera body.

How much does it cost and should I get it?
Add 15% more on the daily rates and or weekly rates. As far as purchasing the damage waiver, that is up to you. It does give you peace of mind that you will not be paying 100% of the cost to replace or repair the lens if it is damaged.

If I choose to accept the damage waiver what does it cover?
With the Camera Solutions Damage Waiver coverage your exposure to repair fees is capped to no more than 25% of the retail value of the lens…. and best of all…. you are not required to pay rental fees while the lens is in the shop!  DAMAGE WAIVER DOES NOT COVER WATER DAMAGE OF ANY SORT. THAT IS CONSIDERED NEGLIGENCE.

What if I choose to decline the damage waiver, then what?
If you decline to take the damage waiver, you will be responsible for 100% of the cost to repair or replace the lens. Your credit card will be charged and you will be sent a receipt from Camera Solutions to show the repair or replacement costs.

What is not covered under damage waiver?
Theft or the loss of an item is not covered. Water damage and or any liquid damage will not be covered under the damage waiver. This means coffee, paint, water, and anything else that is liquid. You will be responsible for 100% of the cost to replace the lens. Check your homeowners insurance because you might be covered under your own policy.

Is the damage waiver still in effect outside the U.S.?
No. Although we have no way to tell where the lens is damaged, we require you to keep our equipment in the U.S.

I changed my mind after I placed my order, can I still get the damage waiver?
Sure, as long as the lens has not been delivered. Once the lens shows delivered through tracking, you can no longer purchase the damage waiver.

DAMAGE

What if I find the lens or body is damaged or not working when I go to use it?
Email us or call us immediately and we will talk to discuss the situation and try a few things. If we find something is wrong we will replace the lens immediately (stock allowing). If the timing of your needing the lens does not work out we will refund the rental price and shipping costs once we have made absolutely sure that there was a problem. If by chance you ordered the wrong lens call us or email us and we will work with you on a solution. Full refunds cannot be given, however we will try to find the right lens or body for you. Your rental period will restart when you get the new lens or body. All of our lenses are inspected and clean prior to shipment. We will never send out a lens that has any scratches on the front or rear elements. Some minor scuffing on the body or lens hood might appear, but nothing that will affect image quality. If you call us when you’re getting ready to ship the lens back at the end of your rental period and say that the lens was not working, do not ask for a refund.

What if I damage the lens or body?
Let us know immediately. Our contract states if the lens or body is broken you are responsible either for replacing it or paying for repairs. Minor damage is repaired at the Canon, Nikon or our own facility and we will charge you the actual repair cost, no more than that. If the lens or body cannot be fixed, you will be charged for the cost of the same lens or body at a comparable quality. You will also be charged rental while the lens or body is being repaired.

What would be considered damage to the lens or body?
ANY scratches or scuffs to the glass on either side, damage from impact to the mechanicals that would cause the lens or body not to function. This includes auto focus, focus, or zoom in or out. Water damage or moisture damage is also considered as the lens or body being damaged. Deep scratches and gashes to the barrel are considered damage. Light and minor scuff marks to the barrel or lens hood are considered normal use and will not be considered as damage to the lens or body. We will use the Canon, Nikon and our repair center as arbitrators for any major conflicts. If they tell us there is water damage, moisture damage, mechanical damage caused by impact, you will be responsible for repairs and maybe the cost of replacing the lens or body.

How can you tell the lens or body was not damaged during shipment or prior to?
All of our lenses are inspected and cleaned prior to shipment. We will never send out a lens that has any scratches on the front or rear elements. All lenses and bodes are shipped in a Pelican Case within a well packed shipping box. Chances of the lens being damaged during shipment are next to nil. The lenses and bodies are packed with great care. If your box arrives damaged use discretion. If you do not feel comfortable DO NOT SIGN FOR IT. If you do sign for it and the box is damaged please get a photo of the box before opening as all shipments are insured. If the box was somehow mishandled we want to make sure it's noted for both Camera Solutions Rentals and yourself. We understand that there might be an extremely rare occasion where the lens or body arrives damaged. SO PLEASE NOTE IT AND DOCUMENT IT for us and yourself.

BUYING/SELLING

Do you buy lenses or camera bodies?
Yes, we buy used equipment. Email us with the details of the equipment and we will get you a quote. If we are not interested  the equipment we will give you a reply back and even see if we can match you up with someone looking for the item’s you're trying to sell.

Do you sell your lenses or camera bodies?
Yes, we sell all of our lenses and bodies in stock. We will sell our lenses and bodies for a fair market price of the same model and condition sold elsewhere.

I just rented a lens or body from you and I would like to buy it. Can I get any sort of rental credit?
You bet! Selling our lenses and bodies helps keep our inventory fresh and our lenses like new. A lot of people like to try before they buy. If you rent the lens or body and decide you like it you are more than welcome to purchase it. A percentage of the rental (to be determined) based on the length and cost of the rental will be applied. If you decide you want to purchase the lens or body just let us know and we will get you a price. If you agree to the price we will charge your credit card for the purchase amount. Once that is done we will email you a receipt and mail you all the rest. We will send you original packaging (still mint), and anything else that came with the lens or body from the time of our purchase. If you decide to purchase a new product, rental price of up to one day, may be credited towards the purchase of the same item from our sales department. Purchase must be made with in 24 hours after of the rental return.

BRANDS AND EQUIPMENT

What brands do you rent?
We rent Canon and Nikon.

Who picks your lens and body selection?
You the customer! We like to hear feedback of what lenses or bodies you're looking for. If we deem it fit to put into our inventory we will do it. Upon that we can email you and let you know that we now carry that lens or body.

Do you supply software and instruction books?
Instruction manuals and Manufacturer’s software will be provided and renter is held responsible for replacement value if it is not returned. Camera Solutions is not responsible for any problems that could occur while installing the manufacturer’s software.

RATES

Do you discount for weekly rent?
Listed prices are for one day rental. The Weekly rate is equal to 4 times the daily rate. The monthly rate is 3 times the weekly rate.

ABOUT US

Who are you?
We started Camera Solutions in May 1997 and just offered Camera Equipment Servicing. In September 2002 Camera Solutions started Sales of Nikon and Canon equipment, and in 2006 Camera solutions started the rentals. Everything that involves Camera Solutions is related to the hard work of two camera technicians. We are locally owned business and you are going to be taken care of by someone who cares about making their customers happy.

 

 

 



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