CUSTOMER SERVICE

At, Camera Solutions, we are committed to nothing short of excellence regarding the support we provide to all our customers before, during and after your sale. You can contact us in many ways: On-line, by phone, via fax, or in person at the Camera Solutions store in Portland, Oregon. No matter which method you choose, you will find our Camera Solutions Customer Service Support Staff to be concerned, knowledgeable and helpful. Remember, we are not satisfied until you are. Carefully read the information below regarding the proper handling of your new equipment. Following these guidelines will make your experience with Customer Service easier and more pleasant and will help expedite any transactions.

RECEIVING YOUR ORDER

When you receive your order, please follow these guidelines:

Upon receipt of your new merchandise, please inspect it carefully as to contents and condition. All claims for damaged or missing items MUST be reported to Camera Solutions within two (2) business days of receipt of merchandise. In the event your package arrives damaged, it is the responsibility of the customer to contact the carrier to inspect the package to assure full refund/replacement. All packaging MUST be retained until the problem has been resolved.

Carefully unpack and inspect all merchandise. Please DO NOT damage the manufacturer's packaging. DO NOT fill out the manufacturer's warranty cards until you are absolutely sure you want to keep your merchandise. We cannot accept merchandise for return with completed warranty cards of damaged or missing collateral material. Do not throw away any of the packaging materials such as boxes, instructions, inserts, bags, etc until you are completely sure you want to keep the equipment.

Keep your Invoice with your important records.

Read all instruction manuals BEFORE testing your equipment.

Camera Solution, Inc. will not be responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. Our sole responsibility will only be the monetary value of the merchandise.

RETURN / EXCHANGE POLICY

Should it be necessary to return an item, you may return it for a refund or exchange, excluding any shipping charges, within a period of 14 days for Photo equipment and 7 days for Digital equipment. A re-stocking fee of 15% is charged for ALL returned merchandise.  No fee is charged for exchanges of similar value. Underwater equipment cannot be returned once taken under water. Printers (once ink cartridge installed), Software, Educational Tapes and Books cannot be returned once opened; if defective it can be at our discretion repaired or exchanged for the same or manufacturer's equivalent model only.

To return an item you must contact Customer Service (via email, phone or fax) for prior approval and obtain an RMA number. All merchandise purchased from Camera Solutions is sold in its original factory packaging with all contents as supplied to us by the manufacturer/distributor. Merchandise can be returned only if in original manufacturer's packaging, same condition as sold, with all literature/instructions/documentation and blank warranty cards. Place the manufacturer's box into a shipping carton. Please do not place stickers or shipping labels on the original manufacturer's package. Ship to us pre-paid. For your protection insure the package and ship via a traceable method. Camera Solutions is not responsible for lost or damaged packages.

NO RETURNS WILL BE ACCEPTED WITHOUT AN RMA#

No Refunds or Exchanges Will Be Made After 14 Days for Photo and 7 Days Digital accessories.

If any of the above conditions are not met, Camera Solutions reserves the right either to refuse the return or to charge a restocking fee of not less than 15%.

WARRANTIES

All New items sold by Camera Solutions are covered by a manufacturer's USA warranty.  Digital used equipment and accessories are guaranteed by Camera Solutions to be free from defects under normal use for 30 days from the date of purchase. All other used Equipment is guaranteed for Three months from the date of purchase. Professionally used equipment is guaranteed to be free from defects for 30 days. Maintenance and Repair of damage are not included.  When the item has a manufacturer's warranty and if there are repair issues it should be referred directly to the manufacturer or their authorized service centers. Cost of shipping & handling is the responsibility of the customer.  If the warranty period has expired, please call Camera Solutions or the manufacturer for service.

ORDER TRACKING ORDERS PLACED ONLINE

1. Simply click on "my account" located on the top navigation bar and proceed to the Order Status/Tracking section.

2. For registered users submit your email address & password. For non-registered users please fill in your email address & order number used to place the order.

3. The Order Status page will display your order number, the date your item(s) were ordered, whether your item(s) were shipped, which carrier shipped your order and your order tracking number. By clicking on your tracking number you will see your tracking information provided by the carrier you selected.

ORDERS PLACED BY PHONE

Contact us.

How to Contact Customer Service

HOURS OF OPERATION FOR CUSTOMER SERVICE

Monday through Friday: 9:00 am to 6:00 p.m.
Saturday: 9:00 am to 3:00 pm
Our Time Zone is Pacific Time